call with Skype for Business and MS Teams. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not an answer as such, but the mute button is now working, as is the mic rotation. Connect Yes this product has a mute button. We cannot get it to go off of mute while in a call. ('m sure this wouldn't be a problem if we all read the manual but dammit no one ever does that). Tested it exhaustively before and it didn't work, so I'll add a few thoughts in case anyone else hits this. I don't know. Managed to pair the laptop and headset via Bluetooth, listening and talking worked fine during conf. It's not labeled but it's the silver disc with the red light on it. • … Similarly, rotating the mic into a vertical position is also supposed to mute, but this doesn't work. The mute light flashes when mute has been activated. I've found various blog/forum posts on Google indicating that these buttons worked, but I'm wondering if they're just lumping the mute button in with the other media control buttons and claiming that it worked without individually testing it. Is there some easy-to-tweak reason that evtest may not see an event for this one button? Latitude 5501 Logitech H800 wireless headset mute button not working when connected via Bluetooth Just bought a Logitech H800 wireless headset. Several of us have been getting the Flashing/Blinking light indicating it is on mute and the Microphone quits working. The 3 G keys which, out of the box, are configured to play/pause, rewind and fast-forward. Likewise, I ran evtest on the keyboard device for the headset with similar results. Logitech, get off your butts and do something!! How can I get my Logitech G930 mute button to work? Turning keyboard LED lights on after boot. The microphone mute button works without extra software under Windows (I.e. Logitech USB Headset H340 Logitech USB Headset H340 4 English English 5 Troubleshooting Headset not working • Check the USB cable connection to your computer. Perhaps the answer is replugging the device, which I was pretty sure I'd done in this case but maybe I didn't. Most of its functionality works fine out of the box, including: Unfortunately, there is a mic mute button that does not mute the microphone. Managed to pair the laptop and headset via Bluetooth, listening and talking worked fine during conf. Had this problem for ages, never bothered me enough to try to fix because it didn't transmit the noise while in mute so only I could hear it and it was tolerable till I put a fan behind me and I could hear my hair rustling in the mic. In any case, I think looking for a scancode from the mute button was a red herring, since I'd expected that the mute function would work at a lower level (I.e. Mute button worked if connected wirelessly to the provided USB dongle on the same laptop. Headset not working • Adjust the headset volume on the cable control. When the mic is muted the red light will flash. I have an SB Omni 5.1, and occasionally its hardware controls stop working. Seems like a keypress is a keypress is a keypress, so it's odd that this one button is not only failing to generate a keypress, but isn't generating anything at all. Or maybe it's the Windows solution, a full reboot. This shows scancodes when I press all the buttons that work, but none when I press the microphone mute button. Mute button worked if connected via Bluetooth to my phone and using Skype for Business. Not an answer as such, but the mute button is now working, as is the mic rotation. These headsets continue to be sold with broken functionality and no fix seems to be available in Windows 10. https://support.logi.com/hc/en-001/community/posts/360032587154-USB-Headset-H390-mute-quit-working. Solution: In the Logitech gaming software in the headset setting "customize audio experience" there is something called side tone, this setting apparently feeds the mic sounds directly to the ears but nowhere else, if you turn it all the way down the mic stops transmitting the noise to the ears and it was problem solved for me. We have 100 or so of these headsets at my work. But it works now, so I wanted to at least follow up. H390 Mute Button Not Working Answered Follow Tim Pettus September 20, 2019 12:53 Another user posted this over a year ago (see below) and Logitech has not yet responded. I've tried using other computers as the tech has suggested in other posts, but nothing works. • Make sure the headset is not on mute. Thank you for reaching out. I have yet to install the G930-specific drivers. xev demonstrated the exact same behavior. Press to mute, press again to talk. Another user posted this over a year ago (see below) and Logitech has not yet responded. Maybe it's also setting it as the default audio device. Anybody using an H820e headset, ever have the mute button suddenly stop working? I've tested the headset under Windows 10 by mapping the USB device to the guest. One post in particular recommends tweaking the xorg configuration, but I don't know why I'd need to do this if a) the lower-level evtest isn't showing an event and b) other keys are being recognized. I've sometimes experienced issues where USB audio device buttons don't work. Events were produced for every other keypress, but not for the mute button (didn't try the mic rotation in any of these tests.). Is there some limitations of the Bluetooth driver/chip on the laptop limiting the headset's functionality ? usb to ethernet adapter not detected in fedora 8. Given that it works under Windows, I doubt it's a hardware failure. I hadn't used the headset at all under Windows before the first test, so perhaps something reset the hardware or something. Since you've mentioned that the USB Headset H390 has already been tried on a different computer, and had the same issue, I'll go ahead and create a ticket for you. ), First I ran both showkey and showkey -s under a Linux console. Aside from the mute button, everything else continues working as expected. How can i swap ctrl and caplock in fedora 18? It is very frustrating. I recently purchased a Logitech G930 USB headset. killing audio so it couldn't even leave the headset.) Try a different USB port on your computer. Sounds pretty weak, yes, but I suppose it isn't outside the realm of possibility. I assume that lack of a scancode/evtest event means that higher-level tests won't succeed either, but I tried them anyway. However, the physical mute button on the headset doesn't mute the mic when connected to the laptop via Bluetooth. Please let me know if you need further assistance. How do I prevent auto-adjustment of microphone sound levels? Just bought a Logitech H800 wireless headset. You can give it a try, un-mute the icon on your MS Teams, press the mute button on your headset, you should hear a descending beep which indicates it is muted, say something, the others should not hear you, press the mute button again, you should hear an ascending beep indicating it is un-muted, say something, the others should now hear you. call with Skype for Business and MS Teams. “my headset is stuck on mute and yes i have try the mute button.I have pressed it multiple times and it is still stuck on mute. Tested it exhaustively before and it didn't work, so I'll add a few thoughts in case anyone else hits this. I have had the audible mic when muted problem myself and just found the solution so I figured I would do some community service. Latitude 5501 Logitech H800 wireless headset mute button not working when connected via Bluetooth.
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