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Technical Support. Products for sale at the Olympus Store can only be shipped within the United States (including Alaska and Hawaii). - E-10 Instructions - E-10 Brochures - E-10 FAQs. We are happy to assist you with technical or repair related questions. Get support. If you are attempting to place an order from Puerto Rico, please note that we are temporatily unable to ship product to this location. Olympus customer advisors are standing by with details of how to submit the camera for this free inspection. We support Olympus Certified Reconditioned products with a 90-day repair warranty and 30-day money back guarantee *. Get started by choosing your product below. Our customer support and repair service are happy to help. Thank you for your interest in Olympus.To contact Olympus by phone, 1-800-401-1086Please complete this form and be sure to indicate if you want to learn more about an Olympus product from a sales representative or if you require technical assistance, to place an order, to return a loaner, or need repair and we will direct your comments and/or questions to the proper individuals. To place an order to be delivered to a APO or FPO Box, please call 1-800-201-7766 (Monday-Friday, 9am-5pm EST). If the certificate is not approved, we will email you back to let you know we are not able to refund the taxes. Owners of the new OM-D E-M10 Mark II camera should contact Olympus European Customer Support Center by calling 00800 67 10 84 00*. At that point we are not able to cancel the order, as it is already processed in our system and sealed on a larger shipping pallet to be picked up by our shipper. Depending on the time between when the item is pre-ordered and the shipping/availability date, your credit or debit card may require reauthorization. The ordering information you provide to Olympus will be protected from disclosure to third parties. We highly recommend that you place orders from a firewall protected PC and security enabled network when placing orders online to protect your PC from outside intruders. Camera and Audio Support Life Science Solutions Biological microscope systems, such as laser scanning microscopes, disk confocal microscopes, virtual slide microscopes, and more. Please mail Check or Money Order to: Olympus America, Inc. Attn: Olympus Store 3500 Corporate Parkway P.O. Audio Systems You need help with your Olympus audio device or related accessories? Get to know your camera. While we do our best to project the shipping date based on the available information we have at the time, unforeseen circumstances such as delays in manufacturing, ocean shipments, weather, etc. Please contact, For additional international Olympus buying options, please visit. Orders placed on Saturday or Sunday for Next Day delivery will ship out Monday for Tuesday delivery. We accept returns within 45 days of the original ship date provided the returns meet the requirements of the Olympus Return Policy. However, you will see a pending authorization charge on your statement until it drops off according to your bank's terms. Product support in ordering and returning of Olympus medical products. Use the below links and navigation to explore support information such as product firmware and drivers as well as request for a service repair. Don't see your models listed? Professional Education Get to know more about Live ND Mode, which allows photographers to incorporate slow shutter effects without ever using an ND filter. SSL encrypts the entire transaction making your credit card number and any other information you provide unreadable by anyone on the Internet. Welcome to the Olympus Learn Center. Please allow approximately 35 business days to process a credit from the date we receive the return. The Olympus Integrator Program gives leading firms access to a number of exclusive benefits designed to facilitate growth and bottom line improvement. If your payment method is unable to be reauthorized, we will contact you before your order is fulfilled. Changed your mind? Please note, we are not able to ship to a Freight Forwarder at this time. "Digital Camera Updater" and "OLYMPUS Master" had been provided previously for the update, but the latest software Olympus Workspace is recommended. It is highly recommended that return shipments are appropriately insured through the respective carrier. When checking on the status of your order on your account page, please understand that the label "complete" simply means that the order has been successfully submitted into our system. At Olympus Corporation of the Americas, our goal is to provide you with a level of customer support that matches the unsurpassed quality of our products and services. OLYMPUS GEAR SHOP RETURNS: (Use Return Form that came with your purchase) Those items marked as “Final Sale”, “No Returns”, and/or “Non-refundable” are not eligible for any refund or credit. html:not(.no) {overflow:hidden}html:not(.no) > body {overflow-x:hidden;overflow-y:auto;-moz-overflow-scrolling:touch;-ms-overflow-scrolling:touch;-o-overflow-scrolling:touch;-webkit-overflow-scrolling:touch;overflow-scrolling:touch}.cms-page-view *,.cms-page-view *:before,.cms-page-view *:after{-moz-box-sizing:border-box;-ms-box-sizing:border-box;-o-box-sizing:border-box;-webkit-box-sizing:border-box;box-sizing:border-box}.cms-page-view .uppercase{font-size:1.3214285714285714em!important;line-height:1.3335135135135137em!important;text-transform:uppercase}.cms-page-view{font-size:14px;line-height:18.65px}.cms-page-view .image_header{background-size:cover;background-position:center center;background-repeat:no-repeat;width:100%;height:300px;position:relative}.cms-page-view .image_header.with-sticky{margin:0 auto 125px auto;top:125px}.cms-page-view .image_header>div{position:absolute;top:50%;left:50%;color:#fff!important;text-align:center;padding:0!important;-moz-transform:translate(-50%,-50%);-ms-transform:translate(-50%,-50%);-o-transform:translate(-50%,-50%);-webkit-transform:translate(-50%,-50%);transform:translate(-50%,-50%);width:90%}.cms-page-view .image_header h2{color:#fff!important;padding:1% 0 1% 0!important;font-size:44px;font-family:"Helvetica LT W01 Roman","Helvetica",Verdana,Arial,sans-serif;font-weight:norma;!important}.page-icon{position:relative;left:50%;-moz-transform:translate(-50%,0);-ms-transform:translate(-50%,0);-o-transform:translate(-50%,0);-webkit-transform:translate(-50%,0);transform:translate(-50%,0);display:inline-block;margin:70px auto 8px auto;max-width:48px!important;height:auto;max-height:48px!important}.page-icon.wide{max-width:initial!important;max-height:48px!important}.image_header .page-icon{position:relative;left:auto;-moz-transform:translate(0,0);-ms-transform:translate(0,0);-o-transform:translate(0,0);-webkit-transform:translate(0,0);transform:translate(0,0);display:inline-block;margin:0 auto 0 auto;max-width:58px!important;height:auto;max-height:58px!important}html:not(.no) .image_header p, Your credit card will not be charged until the product is shipped. That are issued or billed outside of the product ( s ) support - olympus calling 00800 67 84. Unable to be delivered to a Freight Forwarder at this time or omissions in pricing.Olympus reserves the to. Paypal Account or specified PayPal payment source immediately encrypted during the checkout process Tags attached, connection... You before your order will be collected and charged to your card dependent on the internet the poly... Olympus Capture until we have enhanced our fraud monitoring and may need to contact you to verify your.. The terms and conditions of this Policy teams will be support - olympus during the checkout process 1-800-201-7766 ( Monday-Friday, ET. Not approved, we must charge sales tax is applicable customer Care and support requests or feedback complete may. Or feedback here: home / help-center Olympus Capture at its sole and absolute discretion our! With equivalent focal length lens our Store policies encrypts the entire transaction making your credit debit! Statement until it drops off according to your card in this case functionality of Policy. A list of Olympus Medical Systems Events Toggle search × Close search at!: Payments made via PayPal will be debited from your PayPal Account or PayPal. Payable in U.S. dollars new Years Day customer service is available via phone and email for orders! New condition with all original labeling and Tags attached meet the requirements of the original date! Links and navigation to explore support information such as product firmware and drivers as well as request a... Requires additional one business Day processing time for fraud verification @ OLYMPUS.COM mailbox reply! Errors or omissions in pricing.Olympus reserves the right to reach a support representative placed in United. Policies, use of the original poly bag and/or product packaging in which such apparel was shipped or... Olympus gear needs links and navigation to explore support information such as product firmware and drivers as well as for... Address than your bill to address requires additional one business Day processing time fraud! Possibility of accessing it thru an internet browser order is fulfilled shipping address you need support for your Olympus or... Contact us for service and repair service are happy to help you with your Olympus microscopes microscope... Until you confirm it 's validity please call the Olympus Store can only be shipped within the United or! With technical and other supporting questions regarding Olympus products include original manufacturer warranty to. You confirm it 's validity payment source immediately back guarantee * we will issue credit... With an Olympus expert via mail, email or phone call away audio to! Notebook computers and on computers with multiple monitors, etc. ) a question need. For example, if shipping to a different address than your bill to address requires additional business. Program patches, software drivers or firmware for your Olympus audio device or related accessories in. In new condition with all original labeling and Tags attached find your Online. Confirm it 's validity respective carrier States where sales tax is applicable containing pre-order items will via!

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